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Bettercom or Crisp, fact by fact.

Crisp charges per workspace with a seat cap on each plan, and its AI runs on monthly usage credits. We also charge per workspace, and the AI replies come with every paid plan.

Every row in the table links to its source. Checked on .

The facts, side by side.

Our side comes from our price list and our own widget build. Crisp's side comes from its public pages, linked on every row.

BettercomCrisp
Cheapest paid planGrowth, 39 USD per month billed yearly, 49 USD billed monthly, plus tax where it applies, 10 seats includedSee every planMini, 45 USD per month flat per workspace, 4 seats Source: crisp.chat/en/pricing. Checked on .
How the price is countedOne flat price per workspace, seats included; extra seats from 9.99 USD each per monthFlat per workspace with seat caps; no extra seats below Plus Source: crisp.chat/en/pricing. Checked on .
Free planYes, 2 seats, 100 conversations a monthYes, 2 seats, without the email channel, saved replies or notes Source: crisp.chat/en/pricing. Checked on .
AI agentAI replies included every month, 500 on Growth and 2,000 on Business; never billed per resolution; more when you choose, 15 USD per 1,000 replies, never automaticUsage credits included, 5, 25 or 75 USD a month by plan, about 0.05 to 0.10 USD per AI conversation; the AI stops when the credits run out unless pay-as-you-go is on Source: help.crisp.chat/en/article/hugo-pricing-billing-explained-h78hkv. Checked on .
Next plan upBusiness, 79 USD per month billed yearly, 99 USD billed monthly, 20 seats includedSee every planEssentials, 95 USD per month flat Source: crisp.chat/en/pricing. Checked on .
Remove the vendor's brandingEvery paid plan (Growth and Business)Plus, 295 USD per month Source: crisp.chat/en/pricing. Checked on .
Widget weight
  • Launcher, loaded with your page: 7.8 KB
  • Full chat, loaded when a visitor opens it: 59.5 KB
  • Both together: 67.3 KB, brotli, measured by our build on November 15, 2026
How we measure it		About 90 KB of scripts plus 35 KB of CSS, compressed, by Crisp's own figure Source: help.crisp.chat/en/article/will-crisp-slow-down-my-website-1wfqufw. Checked on .
VoiceVoice messages on Growth and Business; browser voice calls with 1,000 minutes a month on Business, no phone number and no app to installNot in our research.

Which one fits.

Some teams need what we do not have. Here is what, plainly.

When to look elsewhere

  • More channels. If you need email, WhatsApp or social messages in one inbox, look elsewhere: we are website chat only.
  • Native mobile apps. If your team needs to answer from a phone app, look elsewhere: we do not have native apps.
  • A marketplace of integrations. If your support depends on ready-made connections to other tools, look elsewhere: we do not have an integrations marketplace.

Where we fit better

  • The launcher is 7.8 KB brotli. The full chat loads when a visitor opens it, never before your page has loaded, and our build fails if either grows past its budget.
  • 500 AI replies a month come with Growth, and nothing is ever billed per resolution.
  • One flat price per workspace, with 10 seats included on Growth.
  • Voice messages on Growth and Business, and voice calls in the browser on Business. No phone number, no extra app.

Also compared: Bettercom vs Intercom and Bettercom vs Tidio.

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