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Bettercom or Tidio, fact by fact.

Tidio charges per project and meters it by conversations, and its AI agent, Lyro, is a separate plan. Our paid plans have unlimited conversations, and the AI replies come with every paid plan.

Every row in the table links to its source. Checked on .

The facts, side by side.

Our side comes from our price list and our own widget build. Tidio's side comes from its public pages, linked on every row.

BettercomTidio
Cheapest paid planGrowth, 39 USD per month billed yearly, 49 USD billed monthly, plus tax where it applies, 10 seats includedSee every planStarter, 24.17 USD per month billed yearly, 100 billable conversations Source: tidio.com/pricing. Checked on .
How the price is countedOne flat price per workspace, seats included; extra seats from 9.99 USD each per monthFlat per project, metered by conversations Source: tidio.com/pricing. Checked on .
Free planYes, 2 seats, 100 conversations a monthYes, 50 billable conversations a month and 50 AI conversations in total Source: tidio.com/pricing. Checked on .
AI agentAI replies included every month, 500 on Growth and 2,000 on Business; never billed per resolution; more when you choose, 15 USD per 1,000 replies, never automaticLyro from 39 USD per month for 50 conversations; automatic upgrade is on by default at 95 percent Source: tidio.com/pricing, help.tidio.com/articles/automatic-upgrades. Checked on .
Next plan upBusiness, 79 USD per month billed yearly, 99 USD billed monthly, 20 seats includedSee every planGrowth from 59 USD per month for 250 conversations Source: tidio.com/pricing. Checked on .
Remove the vendor's brandingEvery paid plan (Growth and Business)An add-on on Growth only, 16.67 USD per month billed yearly; included from Plus Source: tidio.com/pricing. Checked on .
Widget weight
  • Launcher, loaded with your page: 7.8 KB
  • Full chat, loaded when a visitor opens it: 59.5 KB
  • Both together: 67.3 KB, brotli, measured by our build on November 15, 2026
How we measure it		208 KB, chat visible at 5.3 s, in DebugBear's test of November 2025 Source: debugbear.com/blog/chat-widget-site-performance. Checked on .
VoiceVoice messages on Growth and Business; browser voice calls with 1,000 minutes a month on Business, no phone number and no app to installNot in our research.

Which one fits.

Some teams need what we do not have. Here is what, plainly.

When to look elsewhere

  • More channels. If you need email, WhatsApp or social messages in one inbox, look elsewhere: we are website chat only.
  • Native mobile apps. If your team needs to answer from a phone app, look elsewhere: we do not have native apps.
  • A marketplace of integrations. If your support depends on ready-made connections to other tools, look elsewhere: we do not have an integrations marketplace.

Where we fit better

  • The launcher is 7.8 KB brotli. The full chat loads when a visitor opens it, never before your page has loaded, and our build fails if either grows past its budget.
  • 500 AI replies a month come with Growth, and nothing is ever billed per resolution.
  • One flat price per workspace, with 10 seats included on Growth.
  • Voice messages on Growth and Business, and voice calls in the browser on Business. No phone number, no extra app.

Also compared: Bettercom vs Intercom and Bettercom vs Crisp.

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