Continuing on your balance: 1,000 replies
Every part of the product, working.
Eleven parts, each shown as a working replica on sample data: the widget your visitors use, the AI agent, voice, and the workspace your team answers from.
A replica on sample data, on a made-up shop that sells ceramics: a visitor opens the chat and asks about shipping, and Aura, the AI agent, answers from the shop's knowledge. When the visitor asks a follow-up, Maya takes over from the team dashboard with a saved reply that appears in the visitor's chat at the same moment. The visitor reacts with a thumbs-up, Maya closes the conversation, and the visitor rates it five stars.
Answer visitors on the page they are reading.
A launcher on your site opens a full chat: messages, files, voice notes, reactions, and a rating when the conversation closes.
Loads in two steps
The launcher is 7.8 KB (brotli). The chat itself, 59.5 KB, downloads when someone opens it, never before your page has loaded.
A handover with a name
When a teammate joins, the visitor sees who took over the conversation, then hears from that person.
Files, voice and reactions
Visitors attach files, record voice notes on Growth and Business, and react with six quick emoji.
A rating at the end
When you close a conversation, the visitor can rate it from one to five stars and add a comment.
An AI agent, without the meter running.
Aura answers from the knowledge you give it and steps aside the moment a teammate takes over. Every paid plan includes a monthly allowance, and you are never billed per resolution.
A replica on sample data, on a made-up shop: the team adds a page to the knowledge sources of Aura, the AI agent, and a visitor then asks a question only that page answers. Aura answers in the chat and the reply is counted against the plan's monthly allowance, with no per-resolution fee. When a teammate takes over, Aura stops replying in that conversation. When the month's replies are used up, Aura continues on the recharge balance the owner bought.
Your sources only
Add text, web pages, or documents. Each source shows whether it is processing, ready, or failed.
Off hours, or always
Aura is off until you turn it on. Then it replies only while no teammate is online, or to every message if you choose.
Steps aside on takeover
Once a teammate is assigned to a conversation, Aura stops replying in it.
An allowance, not a meter
AI replies included each month: Growth 500 and Business 2,000. Nothing is billed per resolution.
Voice, built in.
Voice messages and browser calls live in the same conversation as the chat. A visitor calls from the widget, or you call a visitor who is online, and the other side answers in the browser. No phone number, no extra app.
A replica on sample data, on a made-up shop that sells ceramics: a visitor records a voice message in the chat, and it arrives in the team's dashboard, where Maya plays it. The visitor then calls from the chat: the dashboard shows the incoming call, Maya answers in her browser, both sides show the call's running time, and when Maya hangs up the call appears in the conversation with its length. Calls are audio only, browser to browser, with no phone number.
Voice messages, both ways
Visitors and teammates record a message in the conversation. It plays inline with a waveform, on Growth and Business.
Calls in the browser
A visitor calls from the widget, or you call a visitor who is online. Audio only, with nothing to install on either side.
Answer from anywhere
An incoming call shows wherever you are in the dashboard. Answer it there, mute, or hang up.
In the thread afterwards
Every call lands in the conversation with its length. Business includes 1,000 call minutes a month.
Every visitor in one list, live.
New conversations appear in People the moment they start. Claim one, see where the visitor is on your site, and mark it open, snoozed, or closed.
A replica on sample data, on a made-up shop: the People tab of the dashboard. A new visitor conversation arrives at the top of the list with an unread badge, a teammate opens it and adds herself to it so it moves under Assigned to you, and a returning visitor shows as online again.
Unread, per teammate
Each teammate has their own unread state, so one person reading a thread does not clear it for everyone.
Claimed on first reply
Add yourself in one click. If nobody is assigned, the first teammate to reply is assigned automatically.
Context on the side
The info panel shows the page the visitor is on, their location and timezone, and their earlier conversations.
Open, snoozed, closed
Set the status from the info panel. A new message from the visitor reopens a closed conversation.
Type a slash, send the answer.
Write your common answers once. In any conversation, type / and a shortcut, and the full reply expands in the composer with its formatting intact.
A replica on sample data, on a made-up shop: the dashboard composer with saved replies. Typing a slash and a few letters filters the team's saved replies, Enter drops the full formatted reply into the message, and sending it posts the answer to the visitor.
Shared by the team
Saved replies belong to the workspace, so everyone answers with the same wording.
Formatting survives
Bold, lists, and tables expand exactly as written, so the reply goes out the way you wrote it.
Edit before sending
The reply lands in the composer, not the thread, so you can adjust it for this visitor first.
Talk it over next to the customer.
Channels and direct messages live in the same app as your customer conversations, so the discussion about a customer sits one click from the customer.
A replica on sample data, on a made-up shop: the team Inbox in the dashboard. In a support channel a teammate mentions Maya, she replies, two teammates react to her message, and a direct message from another teammate shows up as an unread badge in the sidebar.
Public and private channels
Open channels for the whole workspace, private ones for the people you add, and direct messages.
Mentions that reach people
Mention a teammate with @ or link a channel with #. Mentions and reactions land in your Activity feed.
Edit, delete, react
Edit or delete your own messages and react with any emoji from the picker.
Write the runbook together.
Canvases are shared documents inside your workspace. Several teammates can edit one at the same time, each with a named cursor.
A replica on sample data, on a made-up shop: a canvas in the dashboard, a shared document titled Returns runbook. Two teammates type on different lines with their labelled cursors, a checklist item is ticked, and typing a slash opens the block menu, which inserts a table.
A slash menu
Type / for headings, bulleted and numbered lists, checklists, dividers, images, and tables.
Linked where it is used
Link a canvas to a channel or a visitor conversation and open it in the Canvas tab right there.
Private or shared
Keep a canvas to yourself or share it with the whole workspace.
Say hello at the right moment.
Draw a workflow as a flowchart: a trigger, then a message. Greet visitors on a page, after they go quiet, or once they leave their email.
A replica on sample data, on a made-up shop: an automation in the dashboard, drawn as a small flowchart: a page visit trigger for /pricing, a visitor idle trigger after 30 seconds, then a message. When a visitor on that page goes idle, the message reaches them as a bubble above the closed chat launcher.
Triggers for the moment
Start on a page visit, after a set time idle, when a visitor leaves their email, on a first message, on a keyword, or when nobody is online.
Now or later
Send a message right away, or wait a set delay first.
Plan limits
Workflows are included on Growth (10) and Business (unlimited).
See what Aura handled, and what your team did.
Nine report views cover volume, response times, teammates, ratings, AI outcomes, widget opens, devices, locations, and help article feedback.
A replica on sample data, on a made-up shop: the Reports section of the dashboard. The outcomes view of Aura, the AI agent, counts closed conversations in four buckets (Resolved by Aura, Aura assisted, Abandoned, Teammates only) beside a day by hour punch card, and the CSAT view shows how visitors rated their conversations, for teammates and Aura side by side.
Four Aura outcomes
Each closed conversation lands in one bucket: resolved by Aura, Aura assisted, teammates only, or abandoned.
Ratings by who answered
Ratings are split between Aura and each teammate, with the low ones listed for follow-up.
When it happens
A day by hour grid shows when AI-handled conversations close.
One date range
Pick a date range once at the top of Reports and every view follows it.
It looks like yours, not like ours.
Set the color, the corner, the launcher size, the greeting, and light or dark. It renders in an isolated shadow root, so your CSS cannot break it and it cannot break yours.
A replica on sample data, on a made-up shop that sells ceramics: an interactive preview of the chat widget, next to its widget settings. Pick a primary color, move the launcher to the left or right corner, choose the launcher size, change the welcome title, or switch the widget to dark, and it updates as you go. Dark mode is passed in by your site; the rest are settings in the dashboard.
Isolated both ways
A closed shadow root with all: initial, so your styles cannot reach in and ours cannot leak out.
Light and dark
Turn on dark mode from your page with one setting, or switch it at runtime to follow your site.
Your words
Write the greeting, the welcome message, and the response time line your visitors see.
Your name on it
Remove the "Powered by Bettercom" line on Growth and Business.
One login, every client.
Create a workspace for each client and switch between them from the profile menu. Each one keeps its own team, widget, settings, and plan.
A replica on sample data, on a made-up shop and other made-up client workspaces: one login with several client workspaces. From the profile menu's Workspaces list the agent switches to another client, and the dashboard changes to that workspace's name, unread counts and visitors.
Switch from the profile menu
Every workspace you belong to is listed there. Pick one and the dashboard changes over.
Separate by default
Conversations, teammates, saved replies, and widget settings stay inside their own workspace.
Invite by email
Invite a client's staff to their workspace only. The invite works for the address it was sent to.
Add chat. Keep your speed.
Start a 14-day trial, or ask us in the chat on this page, which runs on Bettercom.