One flat price per workspace. Seats are included, conversations are unlimited on paid plans, and the AI is never billed per resolution.
Annual billing saves up to 20%.
14-day trial. No card.
Live chat for a small site, free for as long as you need.
$0 per workspace, per month. No card needed.
For a support team that wants the AI agent and its own brand on the widget.
$49 per workspace, per month. Billed monthly, plus tax where it applies.
For larger teams and high volume.
$99 per workspace, per month. Billed monthly, plus tax where it applies.
Your first workspace starts a 14-day trial at Growth limits, with 200 AI replies in total, once your email is verified. No card. If it ends without a subscription, the workspace moves to Free and nothing is deleted.
Need more AI replies in a busy month? Recharge any time. It is a one-time payment, it never renews, and the replies do not expire.
Set your team size and how many conversations the AI answers. Both sides use public list prices, and every step of the math is shown.
Growth plan
$49a month
No per-resolution fees. Nothing is added to the bill on its own.
Essential plan and Fin
$216a month
One outcome for each conversation the AI answers. Seats on Essential, the lowest per-seat price on their list.
Monthly billing, plus tax where it applies. Assumes 4 AI replies for each conversation the AI answers. Recharges are counted in whole 1,000s; bought replies do not expire, so a month never costs more than this.
Intercom list prices checked on November 13, 2026. Sources: intercom.com/pricing, fin.ai/pricing.
Whichever plan you pick, these come with it.
Your widget, your brand
Set the color, the corner, the launcher size and the greeting.
Light and dark
The chat panel has a full dark mode.
Isolated from your page
It renders in a shadow root, so your CSS and ours never collide.
Shared inbox
Assign conversations and set them open, snoozed or closed.
Team channels and DMs
Talk it over next to the customer conversation.
Reports and CSAT
Every report view, with ratings for each teammate.
Several workspaces, one login
Switch between client sites without signing out.
Saved replies
Type a slash and a shortcut to drop in a full answer.
Canvases
Shared documents your team edits together, live.
Every paid plan includes a monthly number of AI replies. It is an allowance, not a meter on your bill.
Aura carries on with replies the owner bought in advance ($15 per 1,000 replies, plus tax where it applies, paid once, never on its own), which do not expire. When those are used up too, or none were bought, Aura stops replying until the allowance resets on the first day of the next month (UTC). Visitors can still write in, and their messages reach your inbox as usual. Unused monthly replies do not carry over, and nothing is ever billed per resolution or as overage.
A replica on sample data, on a made-up shop: the team adds a page to the knowledge sources of Aura, the AI agent, and a visitor then asks a question only that page answers. Aura answers in the chat and the reply is counted against the plan's monthly allowance, with no per-resolution fee. When a teammate takes over, Aura stops replying in that conversation. When the month's replies are used up, Aura continues on the recharge balance the owner bought.
Prices are per workspace. Monthly limits reset on the first day of each month (UTC).
| Free | Growth | Business | |
|---|---|---|---|
| Price | |||
| Per workspace, per month, billed monthly, plus tax where it applies | $0 | $49 | $99 |
| Limits | |||
| Seats included | 2 | 10 | 20 |
| Each extra seat, per month | Not available | $9.99 | $12.99 |
| Conversations a month | 100 | Unlimited | Unlimited |
| AI replies a month | Not included | 500 | 2,000 |
| Recharge AI replies | Not available | $15 per 1,000 replies | $15 per 1,000 replies |
| Automation workflows | Not included | 10 | Unlimited |
| File storage | 250 MB | 10 GB | 50 GB |
| Voice | |||
| Voice messages | Not included | Included | Included |
| Voice call minutes a month | Not included | Not included | 1,000 |
| Included | |||
| Remove our branding from the widget | Not included | Included | Included |
| Priority email support | Not included | Not included | Included |
No. Your first workspace starts a 14-day trial at Growth limits, with 200 AI replies for the whole trial once your email is verified. You are not asked for payment details.
It moves to the Free plan. Nothing is deleted.
A workspace is one chat widget with its own inbox, team, settings and plan. The price on this page is per workspace, with your team's seats included up to the plan's limit.
Yes. One login can belong to several workspaces and switch between them from the profile menu, which suits an agency running chat for its clients. Each workspace has its own plan.
You decide. Aura is off until you turn it on, and then it either answers only while nobody on your team is online or answers every new message first. Either way it stays quiet in a conversation once a teammate is assigned to it.
Invites past your seat limit are refused, with a message that says how many seats are in use. Pending invites count toward the total. On Growth and Business, the owner can add extra seats under Settings, Billing ($9.99 a month on Growth and $12.99 a month on Business). Inviting someone never adds a seat or a charge by itself.
Yes, on Growth and Business. You can hide the footer in the widget settings, including during the trial.
Aura carries on with your recharge balance, if you have one, one reply at a time. When that is empty too, or you never bought one, Aura stops replying until you recharge or the month resets on the first (UTC). Visitors can still write in, and their messages reach your inbox as usual.
The workspace owner buys extra AI replies in Settings, Billing: $15 per 1,000 replies, plus tax where it applies, paid once. You choose how many thousands to buy, from 1 to 50 at a time, and see the total before anything is charged. Aura uses them only after the month's included replies. The replies do not expire and carry over from month to month. Recharging needs a paid plan, so it is not available on Free or during the trial.
No. Your plan renews at its price, and nothing is added to it on its own: no overage, no automatic upgrade, no automatic recharge. Extra seats and extra AI replies are only ever bought by the owner, and the price is shown first.
A visitor starts a call from the chat, or a teammate calls a visitor who is online, and the other side answers in the browser. It is audio only, with no phone number, no extra app and nothing to install, and the call shows in the conversation afterwards with its length. Calls come with Business (1,000 minutes a month). A call that connects counts in whole minutes. When the month's minutes are used, new calls are refused until the first of next month (UTC); chat and voice messages keep working. Voice messages come with Growth and Business and do not use minutes.
Coming from Intercom? Read the full comparison, with a source for each of its facts.
Start a 14-day trial, or ask us in the chat on this page, which runs on Bettercom.
