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Bettercom or Intercom, fact by fact.

Intercom charges per seat and bills its AI agent per outcome. We charge one flat price per workspace with seats included, and the AI replies come with every paid plan.

Every row in the table links to its source. Checked on .

The facts, side by side.

Our side comes from our price list and our own widget build. Intercom's side comes from its public pages, linked on every row.

BettercomIntercom
Cheapest paid planGrowth, 39 USD per month billed yearly, 49 USD billed monthly, plus tax where it applies, 10 seats includedSee every planEssential, 29 USD per seat per month billed yearly, 39 USD billed monthly Source: intercom.com/pricing. Checked on .
How the price is countedOne flat price per workspace, seats included; extra seats from 9.99 USD each per monthPer seat Source: intercom.com/pricing. Checked on .
Free planYes, 2 seats, 100 conversations a monthNone. A 14-day trial with no card; the Messenger and Fin pause when it ends Source: intercom.com/pricing. Checked on .
AI agentAI replies included every month, 500 on Growth and 2,000 on Business; never billed per resolution; more when you choose, 15 USD per 1,000 replies, never automatic0.99 USD per outcome, none included on any seat plan Source: intercom.com/pricing, fin.ai/pricing. Checked on .
Next plan upBusiness, 79 USD per month billed yearly, 99 USD billed monthly, 20 seats includedSee every planAdvanced, 85 USD per seat per month billed yearly, 99 USD billed monthly Source: intercom.com/learning-center/intercom-pricing. Checked on .
Remove the vendor's brandingEvery paid plan (Growth and Business)Advanced and up Source: intercom.com/learning-center/intercom-pricing. Checked on .
Widget weight
  • Launcher, loaded with your page: 7.8 KB
  • Full chat, loaded when a visitor opens it: 59.5 KB
  • Both together: 67.3 KB, brotli, measured by our build on November 15, 2026
How we measure it		Not in our research.
VoiceVoice messages on Growth and Business; browser voice calls with 1,000 minutes a month on Business, no phone number and no app to installNot in our research.

Which one fits.

Some teams need what we do not have. Here is what, plainly.

When to look elsewhere

  • More channels. If you need email, WhatsApp or social messages in one inbox, look elsewhere: we are website chat only.
  • Native mobile apps. If your team needs to answer from a phone app, look elsewhere: we do not have native apps.
  • A marketplace of integrations. If your support depends on ready-made connections to other tools, look elsewhere: we do not have an integrations marketplace.

Where we fit better

  • The launcher is 7.8 KB brotli. The full chat loads when a visitor opens it, never before your page has loaded, and our build fails if either grows past its budget.
  • 500 AI replies a month come with Growth, and nothing is ever billed per resolution.
  • One flat price per workspace, with 10 seats included on Growth.
  • Voice messages on Growth and Business, and voice calls in the browser on Business. No phone number, no extra app.
  • A Free plan you can stay on for as long as you need.

Also compared: Bettercom vs Crisp and Bettercom vs Tidio.

What it costs as you grow.

Move the sliders. Both totals use public list prices, and the formula is shown under each one.

3
100

Bettercom

Growth plan

$49a month

Growth, per workspace
$49
3 of 10 seats, included
$0
400 of 500 AI replies, included
$0

No per-resolution fees. Nothing is added to the bill on its own.

Intercom

Essential plan and Fin

$216a month

3 seats × $39
$117
100 outcomes × $0.99
$99

One outcome for each conversation the AI answers. Seats on Essential, the lowest per-seat price on their list.

Monthly billing, plus tax where it applies. Assumes 4 AI replies for each conversation the AI answers. Recharges are counted in whole 1,000s; bought replies do not expire, so a month never costs more than this.

Intercom list prices checked on November 13, 2026. Sources: intercom.com/pricing, fin.ai/pricing.

Add chat. Keep your speed.

Start a 14-day trial, or ask us in the chat on this page, which runs on Bettercom.

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