1. Create a workspace#
Sign up with Google or with your email address. With email, the sign-up asks for a password, your company or product name, your name, and the size of your team.
Once your email is verified, your workspace starts a 14-day trial with Growth plan features, except AI replies: 200 for the whole trial. No card is needed to start it. If it ends without a subscription, the workspace moves to Free and nothing is deleted.
The dashboard's setup wizard then walks you through the five things a new workspace needs: a workspace name, the public brand name visitors see, inviting your team, what visitors see when a message is deleted, and installing the widget. You can reopen it any time under Settings, Overview, Setup.
2. Copy the snippet#
Open Settings, Installation in the dashboard. The snippet there is already filled in for your workspace, so you can paste it as it is. It looks like this, with your workspace ID and host in place of the capitals:
<!-- Bettercom messenger -->
<script>
window.bettercomConfig = { clientId: 'YOUR_WORKSPACE_ID' }
</script>
<script async src="https://YOUR_HOST/v1/widget/YOUR_WORKSPACE_ID"></script> Paste it just before the closing </body> tag on every page where you want the chat. Most sites paste it once, into a shared layout or footer template.
3. See the launcher#
Open a page of your site. Once the page has finished loading, the launcher appears in the bottom-right corner (one second after the load event, by default). Click it: the full chat downloads on this first open (it never downloads before your page has loaded).
Send yourself a message. It arrives in the dashboard under People, where you can reply in real time.