Terms of service

The agreement#

Bettercom is a product of Code Skogens LLC ("we", "us"). These terms apply when you create an account, use the dashboard, or install the Bettercom widget on a website ("you"). If you use Bettercom for a company, you agree to them for that company and confirm you may do so.

How we handle personal data is described in our privacy policy, which is part of these terms.

Accounts and workspaces#

• You must be at least 16 and give us accurate sign-up details.
• Keep your password to yourself. You are responsible for what happens under your account.
• A workspace belongs to its owner, who controls its settings, its members and its plan. Owners can invite teammates, who agree to these terms when they join.
• Agencies may create and run workspaces for their clients. The agency is responsible for those workspaces unless it hands ownership to the client.

Trial, plans and billing#

• Your first workspace starts a 14-day trial once your email is verified. No card is needed to start it. Workspaces you create after that start on the Free plan. If the trial ends without a subscription, the workspace moves to the Free plan and nothing is deleted.
• The plans, their prices and their limits are on the pricing page. Paid plans are billed in advance, monthly or yearly, through Stripe.
• You can change or cancel your plan from Settings, Billing. Prices exclude taxes unless we say otherwise.
• Cancelling takes effect at the end of the period you paid for.
• If a payment fails, the plan keeps working for 7 days. After that the workspace moves to the Free plan; nothing is deleted.
• Payments already made are not refunded for a partly used period, except where the law requires it.
• Each plan includes a number of seats. Only the workspace owner can buy extra seats, and inviting someone never adds a seat or a charge by itself. Extra seats are charged when they are bought, for the rest of the current period.
• If you have more members than seats after a change, you have 7 days to add seats or remove members; after that the newest members become inactive, never the owner.
• On a paid plan the owner can buy extra AI replies in advance (a recharge). It is a one-time payment, shown before it is charged, and it never renews. Recharges are not available on the Free plan, during the trial, or while a payment is overdue.
• AI replies bought in advance (a recharge) are not refundable, except where the law requires it.
• We never add a charge on our own: no overage, no automatic upgrade and no automatic recharge.
• If we change a price, we tell the workspace owner by email before it applies to them.

The AI agent#

• The AI agent is off until the workspace owner or an admin turns it on.
• It writes replies with a language model, from the knowledge sources you give it. Replies can be wrong. You are responsible for the knowledge you provide and for reviewing how the agent answers on your behalf.
• Paid plans include a monthly allowance of AI replies, shared with AI compose in the dashboard. Once a month's allowance is used, the agent continues on AI replies the owner has bought in advance, if any, and otherwise stops replying until the next calendar month; conversations reach your team as usual. Bought replies are a one-time payment, do not renew, and do not expire. We never charge per resolution.

Voice messages and calls#

• Voice messages are recorded and played in the chat, on the plans that include them (see the pricing page).
• Voice calls are audio calls between a visitor's browser and your team's browser, on the plans that include call minutes. They are not a telephone service: they cannot call or receive calls from phone numbers, including emergency numbers.
• A call that connects counts in whole minutes against the plan's minutes for that calendar month.
• You are responsible for telling the people you call about any rules that apply to calls where you or they are.

Your content and your visitors#

• What you and your visitors put into Bettercom stays yours. You allow us to store, process and display it only as needed to run the service for you.
• When you install the widget on a site, you are responsible for telling that site's visitors about it, including in your own privacy and cookie notices, and for having a lawful basis to collect what the widget collects. The widget's cookies and storage are listed in Data the widget stores.
• We process your visitors' data on your instructions and for no other purpose.

Acceptable use#

Do not use Bettercom to:

• send spam, or messages people did not ask for in bulk;
• break the law, infringe others' rights, or harass anyone;
• upload malware, or try to get around limits, rate limits or security checks;
• overload the service, or access it other than through the dashboard, the widget and the documented widget API;
• resell Bettercom as your own product without a written agreement with us.

We may remove content or suspend access that breaks these rules.

Availability and changes#

We work to keep Bettercom running and fast, but we do not promise it will be available without interruption, and we offer no service level agreement. We may change, add or remove features; if a change takes away something you rely on, we will tell workspace owners in advance where we can.

Ending the agreement#

• You can stop using Bettercom and cancel your plan at any time.
• We may suspend or close an account that breaks these terms or leaves invoices unpaid. Where it is reasonable we will warn you first and give you a chance to fix it.
• You can ask for a copy of your data before your account closes, and ask us to delete it, by writing to contact@codeskogens.com.

Liability#

Bettercom is provided as it is. As far as the law allows, we are not liable for indirect or consequential losses, such as lost profits, revenue or data, and our total liability under these terms is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that the law does not allow to be limited.

Changes to these terms#

When we change these terms we update this page and its date. For changes that matter, we email workspace owners before they take effect. Continuing to use Bettercom after that means you accept the new terms.

Contact#

Questions about these terms go to contact@codeskogens.com.